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N PS Form 10900 (Oct. 1990)OMB No. 100240018United States Department of the Interior National Park ServiceRECEIVED 4National Register of Historic Places Registration Form This form is for use in nominating
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To fill out the calculating net promoter score, follow the steps below:
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Start by determining the number of promoters and detractors of your business.
03
Calculate the percentage of promoters by dividing the number of promoters by the total number of respondents and multiplying by 100.
04
Calculate the percentage of detractors by dividing the number of detractors by the total number of respondents and multiplying by 100.
05
Subtract the percentage of detractors from the percentage of promoters to get the net promoter score.
06
Interpret the net promoter score to evaluate the overall satisfaction and loyalty of your customers.

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Calculating net promoter score is useful for any business or organization that wants to gauge customer loyalty and satisfaction. It helps in understanding customer sentiments and identifying areas for improvement in products or services. Both small and large businesses can benefit from calculating net promoter score to track customer satisfaction over time and make data-driven decisions to enhance the customer experience.
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Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction by asking customers how likely they are to recommend a product or service to others.
Any company or organization that values customer feedback and wants to improve customer experience can benefit from calculating Net Promoter Score.
To calculate Net Promoter Score, you need to survey customers by asking them the ultimate question: 'How likely are you to recommend our product/service to a friend or colleague?' and then categorize their responses into Promoters, Passives, and Detractors.
The purpose of calculating Net Promoter Score is to gauge customer loyalty and satisfaction, identify areas for improvement, and track the impact of customer experience initiatives over time.
The main information reported on Net Promoter Score includes the percentage of Promoters, Passives, and Detractors, as well as the final Net Promoter Score which is calculated by subtracting the percentage of Detractors from the percentage of Promoters.
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