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Appendix 1 TO ASSESSMENT INSTRUCTION 32 OF 2011 HOW DO I ADMINISTER GRADE 3, 6 and 9 COMMON TESTS? A HELP GUIDE FOR SCHOOLS AND DISTRICTS PREPARED BY DIRECTORATE ASSESSMENT & EXAMINATIONS 1 Province
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How to fill out a help guide for:

01
Identify the target audience: Before starting to create a help guide, it is important to determine who the guide is intended for. Consider the specific needs and characteristics of the target audience, such as their level of expertise or familiarity with the subject matter.
02
Define the purpose and scope: Clearly establish the main objective of the help guide and outline the specific topics or areas that will be covered. This will help provide a clear focus and structure to the guide, making it easier for both the creator and the audience to navigate and understand.
03
Gather relevant information: Research and gather all the necessary information that will be included in the help guide. This may involve consulting subject matter experts, reviewing existing documentation, conducting interviews, or performing tests or experiments. Ensure that the information is accurate, up-to-date, and easy to comprehend.
04
Organize the content: Organize the gathered information in a logical and coherent manner. Create clear sections, headings, and subheadings to help the audience navigate and locate information easily. Consider using visual aids, such as screenshots, diagrams, or step-by-step instructions, to enhance the understandability of the content.
05
Write clear and concise instructions: When writing the actual content of the guide, ensure that the instructions are clear, concise, and easy to follow. Use simple and straightforward language, avoiding jargon or technical terms that may confuse the audience. Break down complex processes into smaller, manageable steps, and provide examples or illustrations when necessary.
06
Incorporate visuals and multimedia: To enhance the effectiveness of the help guide, consider incorporating visuals and multimedia elements. These can include images, videos, animations, or interactive elements that can provide additional clarity or engage the audience in the learning process. Make sure the visuals are relevant, high-quality, and aligned with the overall design and style of the guide.
07
Test and revise: Before finalizing the help guide, it is crucial to test it with a sample audience or a group of users who represent the target audience. Collect feedback and make necessary revisions or improvements to address any gaps, confusion, or areas that may need further clarification. Iteratively refine the guide until it is comprehensive, user-friendly, and meets the needs of the intended users.

Who needs a help guide for:

01
novices or beginners who are new to a particular product, software, or process and require step-by-step assistance.
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individuals who need to troubleshoot or resolve issues with a product or service and seek guidance on how to do so effectively.
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employees within an organization who need to learn or refresh their knowledge on certain processes, policies, or procedures.
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customers who want to learn more about a product's features, functionalities, or usage instructions, ensuring they can fully utilize its capabilities.
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individuals who prefer self-help or self-paced learning rather than relying on direct assistance or support from others.
Overall, a help guide is beneficial for anyone who requires structured, comprehensive, and user-friendly information to guide them through a particular topic or task.
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