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AFTER SALES SUPPORT GB IRE0845 757 3479 1890 812 721MODEL: SM00575www.philex.com/supportPRODUCT CODE: 8298503/2018HD Portable Satellite System HD Portable Satellite SystemContents Chapter×Subject
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Gather all necessary information from the customer regarding the after-sales issue.
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Assess the situation and determine the appropriate course of action.
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Provide clear instructions or guidance on how the customer can troubleshoot or resolve the issue themselves, if possible.
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If self-resolution is not possible, escalate the issue to the appropriate department or personnel.
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Maintain detailed records of the after-sales support provided for future reference.

Who needs after sales support?

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After sales support is needed by individuals or businesses who have purchased a product or service and require assistance or resolution for any issues or concerns that arise after the purchase.
02
This can include customers experiencing technical difficulties, questions about product usage, concerns about warranty or maintenance, or any other post-purchase support needs.
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After sales support refers to the assistance provided to customers after they have purchased a product or service.
Companies or individuals who have sold a product or service are required to file after sales support.
After sales support can be filled out using the designated forms provided by the company or organization.
The purpose of after sales support is to ensure customer satisfaction and address any issues or queries that may arise after a purchase.
Information such as customer details, product/service purchased, date of purchase, and any issues or inquiries raised by the customer must be reported on after sales support.
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