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Reports Customer Service and Its Importance in the Clinical Laboratory DOI: 10.1309/AYKRJTBJ4EE6WMCWCustomer service has traditionally been a term used in the business world, but over the past few
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Customer service is the support provided to customers before, during, and after a purchase. It includes activities such as answering questions, resolving complaints, and providing product information.
Any business or organization that interacts with customers and provides goods or services is required to have customer service in place.
Customer service can be filled out through various channels such as phone, email, live chat, or in-person. It is important to respond promptly and effectively to customer inquiries and concerns.
The purpose of customer service is to ensure customer satisfaction, build loyalty, and maintain a positive brand image. It helps to retain customers, attract new ones, and increase sales.
Information such as customer inquiries, complaints, feedback, and resolutions must be documented and reported in customer service records.
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