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Best Practices for Handling
Retrievals and Chargebacks
Lodging January 30, 2018Best Practices for Handling Retrievals and ChargebacksTable of Contents
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How to fill out retrievals and chargebacks
How to fill out retrievals and chargebacks
01
Gather all necessary documentation and information related to the retrieval or chargeback.
02
Identify the reason for the retrieval or chargeback and ensure that it meets the criteria for filing.
03
Complete the necessary forms or paperwork provided by the relevant financial institution or payment processor.
04
Provide all required details and documentation accurately and thoroughly.
05
Submit the filled-out forms and supporting documents to the appropriate department or contact provided by the financial institution or payment processor.
06
Follow up on the status of the retrieval or chargeback to ensure proper resolution.
07
Keep records of all correspondence and documents related to the retrieval or chargeback for future reference.
Who needs retrievals and chargebacks?
01
Merchants who have experienced fraudulent or disputed transactions.
02
Payment processors or financial institutions that handle payment disputes and chargebacks.
03
Cardholders who wish to dispute a charge on their credit or debit cards.
04
Any party involved in a transaction that requires retrieval of transaction details or resolution of chargeback claims.
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What is retrievals and chargebacks?
Retrievals are requests for copies of sales drafts and chargebacks are demands by a card issuer for the return of funds from a merchant's account due to a disputed transaction.
Who is required to file retrievals and chargebacks?
Merchants who accept credit card payments are required to file retrievals and chargebacks.
How to fill out retrievals and chargebacks?
Retrievals and chargebacks are typically filled out online through the merchant's payment processing portal.
What is the purpose of retrievals and chargebacks?
The purpose of retrievals and chargebacks is to resolve disputes between cardholders and merchants regarding transactions.
What information must be reported on retrievals and chargebacks?
Information such as the cardholder's name, account number, transaction amount, date, and reason for the dispute must be reported on retrievals and chargebacks.
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