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This document provides instructions for VIA Rail customers requesting a support person to travel free of charge. It outlines the requirement for a medical certificate from a treating physician and
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How to fill out via rail support person

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How to fill out via rail support person?

01
Gather all necessary information about the person who needs via rail support, such as their name, contact details, and ticket information.
02
Visit the official Via Rail website or call their customer support hotline to access the application form for support person assistance.
03
Carefully fill out the application form by providing accurate details about the passenger requiring support and the reasons for their need.
04
Submit the completed form through the provided channels, which may include online submission, mailing, or faxing.
05
Await confirmation from Via Rail regarding the approval of the support person request.

Who needs via rail support person?

01
Persons with disabilities or mobility challenges who require physical assistance during their train journey.
02
Individuals with cognitive or sensory impairments that may necessitate the presence of a support person.
03
Passengers with medical conditions or specific needs that may require the continuous presence of a caregiver or support person.
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Call 1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 (hearing impaired).
An email with a barcode and boarding pass will be sent to you when you book your ticket online. Present a printed version of this boarding pass or display its barcode on your mobile device. Bring along a government-issued photo ID upon request at the boarding gate and on board the train.
Seniors (Adults 60 years of age and more): Proof of age required.
V1 888 VIA-PREF (1 888 842-7733) If you are outside of Canada or the United States, contact our overseas sales agents. If you have hearing or speech problems, use a telecommunication device for the deaf (TTY) to call us toll-free at 1-800-268-9503.
If the options provided do not meet your needs, or if your needs meet more than one category, please call us toll-free at 1-888-VIA-RAIL (1-888-842-7245) or TTY 1-800-268-9503 (for persons with a hearing or speech disability) to make your booking.
How do I redeem my VIA Préférence points? Redeeming your points is easy and convenient. Here's how: Members can call our Service Centre toll-free at 1 888 VIA PREF (1 888 842-7733).

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A Via Rail support person is an individual designated to assist travelers with disabilities or special needs during their journey with Via Rail.
Travelers who require assistance due to a disability or special need must file for a Via Rail support person.
To fill out the form for a Via Rail support person, provide personal details, describe the assistance needed, and submit the form to Via Rail either online or through customer service.
The purpose of a Via Rail support person is to ensure that travelers with disabilities receive the necessary assistance for a safe and comfortable journey.
The information that must be reported includes the traveler's personal details, nature of the disability or special needs, and the specific assistance required during the journey.
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