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BEHAVIORAL HEALTH FRONT OFFICE RECEPTIONIST LOCATION: TF Behavioral HealthREPORTS TO: Director of Operations/ Front Office Reauthorized BY:REVISION DATES:STATUS: Nonexempt RO, 12/01/06 SUMMARY: Performs
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Step 1: Collect all necessary forms and paperwork required for new patients.
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Step 2: Greet patients and verify their appointments.
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Step 3: Prepare patient charts and update any existing records.
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Step 4: Take insurance information and verify coverage.
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Step 5: Collect payment for services and handle any billing inquiries.
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Step 6: Schedule follow-up appointments and remind patients of upcoming visits.
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Step 7: Maintain a clean and organized front office area.
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Step 8: Provide excellent customer service and address patient concerns or complaints.
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Step 9: Coordinate with medical staff and therapists to ensure smooth patient flow.
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Step 10: Stay updated on insurance policies and billing procedures.

Who needs behavioral health front office?

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Behavioral health clinics
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Psychiatrists' offices
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Psychologists' offices
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Therapists' offices
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Mental health facilities
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Psychiatric hospitals
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Counseling centers
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Behavioral health front office refers to the administrative component of a behavioral health facility where patients are received, appointments are scheduled, and insurance information is collected.
Any behavioral health facility that provides outpatient services is required to have a front office to manage administrative tasks.
Behavioral health front office forms can be filled out manually or through electronic medical record systems to collect patient demographics, insurance details, and appointment information.
The purpose of the behavioral health front office is to streamline the administrative process, improve patient access to care, and ensure accurate billing and insurance claims.
Information such as patient name, date of birth, address, insurance provider, appointment date and time, and reason for visit must be reported on behavioral health front office forms.
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