Get the free Net Promoter Score (NPS) and how it works - CitizenMe

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Form No 10301 a (Rev. 1074)UNITED STATES DEPARTMENT OF THE INTERIOR NATIONAL PARK SERVICENATIONAL REGISTER OF HISTORIC PLACES PROPERTY PHOTOGRAPH FORMER NPS USE ONLY RECEIVEDDATE ENTERED INSTRUCTIONS

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How to fill out net promoter score nps

01

To fill out the Net Promoter Score (NPS), follow these steps:

02

Determine the timeframe in which you want to collect NPS data.

03

Create a survey questionnaire with the NPS question: 'On a scale of 0-10, how likely are you to recommend our product/service to a friend or colleague?'

04

Distribute the survey to your customers or target audience through various channels, such as email, website, or mobile apps.

05

Ask respondents to rate their likelihood on a scale from 0 to 10, where 0 means 'not at all likely' and 10 means 'extremely likely'.

06

Calculate the NPS by categorizing respondents into three groups: Promoters (score 9-10), Passives (score 7-8), and Detractors (score 0-6).

07

Subtract the percentage of Detractors from the percentage of Promoters to get the NPS score.

08

Analyze the NPS score to understand customer loyalty and identify areas for improvement.

09

Repeat the process periodically to track changes in customer sentiment and evaluate the effectiveness of your strategies.

10

Use the NPS data to make data-driven decisions and implement initiatives to enhance customer satisfaction and loyalty.

Who needs net promoter score nps?

01

Net Promoter Score (NPS) is useful for any organization or business that wants to measure customer satisfaction and loyalty.

02

Specifically, companies in industries such as retail, hospitality, banking, telecommunications, and e-commerce can benefit from NPS.

03

By using NPS, businesses can understand how likely their customers are to recommend their products or services to others.

04

This information helps companies identify areas for improvement, assess customer loyalty, and enable them to focus on strategies that enhance customer satisfaction.

05

Ultimately, NPS can be valuable to any organization striving to build strong customer relationships and improve overall customer experience.

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