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Effective Telephone Handling Skills
By Bryan Martin
Introduction
Good telephone etiquette goes beyond a good voice and the words one uses. It encompasses a positive
service attitude, empathy and skills
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What is effective telephone handling skills?
Effective telephone handling skills involve proper communication, active listening, problem-solving, and professional etiquette to efficiently handle phone calls.
Who is required to file effective telephone handling skills?
Employees in customer service or any role that involves frequent phone communication are required to have effective telephone handling skills.
How to fill out effective telephone handling skills?
To develop effective telephone handling skills, individuals can practice active listening, empathy, clear communication, and maintaining a positive attitude during phone conversations.
What is the purpose of effective telephone handling skills?
The purpose of effective telephone handling skills is to ensure effective communication, build positive relationships with customers, and provide satisfactory service over the phone.
What information must be reported on effective telephone handling skills?
Information reported on effective telephone handling skills may include call handling time, customer satisfaction ratings, number of calls answered, and any relevant feedback received.
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