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St. Petersburg University Graduate School of Management Master in ManagementKnowledge Management System for a Business Incubator Master’s Thesis by the 2nd year student Natalia ShakhovaResearch
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How to fill out knowledge management system for

01
Identify the specific goals and objectives of your knowledge management system.
02
Determine the scope of the knowledge management system, such as the types of knowledge it will store and the access levels for different users.
03
Choose a suitable knowledge management system platform or software that aligns with your organization's needs and requirements.
04
Create a taxonomy or categorization system to organize and classify the knowledge within the system.
05
Populate the knowledge management system with relevant and valuable knowledge, ensuring accuracy and quality.
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Implement a process for continuously updating and maintaining the knowledge within the system.
07
Train and educate users on how to effectively use the knowledge management system, including searching for and contributing knowledge.
08
Monitor and evaluate the usage and effectiveness of the knowledge management system, making necessary improvements as needed.

Who needs knowledge management system for?

01
Businesses and organizations that deal with large amounts of information and knowledge, such as research institutions, consulting firms, and technology companies.
02
Knowledge-intensive industries, such as healthcare, finance, and education, where effective knowledge sharing and management can drive innovation and improve decision-making.
03
Teams and departments within an organization that need to collaborate, share knowledge, and learn from each other's expertise.
04
Customer support and service departments that require quick access to accurate and up-to-date knowledge to assist customers effectively.
05
Organizations that prioritize knowledge retention and transfer, particularly in scenarios where experienced employees are retiring or leaving the company.
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The knowledge management system is designed to help organize, share, and utilize knowledge within an organization.
All employees or members of an organization may be required to contribute and access the knowledge management system.
To fill out the knowledge management system, individuals can input relevant information, share documents, and interact with other users.
The purpose of the knowledge management system is to improve decision-making, enhance collaboration, and drive innovation within an organization.
Information such as best practices, lessons learned, project updates, and relevant documents should be reported on the knowledge management system.
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