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Model Citizens Charter for the Lbs of GujaratPrepared by Urban Management Center Under the Performance Assessment System (PAS) ProjectPrepared by Urban Management Center (UMC) August 2014All photographs
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Step 1: Start by understanding the purpose of the model citizens charter.
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Step 2: Identify the key stakeholders who will be involved in the process.
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Step 3: Gather all the necessary information related to the organization, its services, and its commitments to the citizens.
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Step 4: Define the vision, mission, and objectives of the citizens charter.
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Step 5: Create a list of service standards that the organization aims to achieve.
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Step 6: Provide detailed information and instructions on how citizens can access the services provided.
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Step 7: Clearly define the roles and responsibilities of both the organization and the citizens.
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Step 8: Include a mechanism for feedback and grievance redressal.
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Step 9: Ensure the citizens charter is easily accessible to the public through various means such as websites, offices, and mobile applications.
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Step 10: Regularly review and update the citizens charter to ensure its continued relevance and effectiveness.

Who needs model citizens charter for?

01
Government organizations
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Public sector enterprises
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Non-profit organizations
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Any organization that deals with citizens and wants to enhance transparency, accountability, and citizen-centric services.
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Model citizens charter is a document that outlines the rights and responsibilities of citizens in relation to government services.
Government agencies and organizations are required to file model citizens charter.
Model citizens charter can be filled out by listing the rights of citizens, detailing the process for accessing government services, and providing contact information for inquiries.
The purpose of model citizens charter is to ensure transparency, accountability, and citizen empowerment in the delivery of government services.
Model citizens charter must include information on service standards, grievance redressal mechanisms, and feedback channels.
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