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FATWA Customer Service Activities Committee PresentsMeters to Billing everything in between Workshop Friday, May 18, 2018, Public Service Office Building 370 Park Meadow Drive Westerville, OH An exciting
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OAWWA stands for Ohio American Water Works Association, and their customer service activities involve providing efficient and reliable water services to customers.
All water utility providers in Ohio who are members of the American Water Works Association are required to file OAWWA customer service activities.
To fill out OAWWA customer service activities, providers need to report on various customer service metrics such as response times, water quality information, and customer satisfaction surveys.
The purpose of OAWWA customer service activities is to ensure that water utility providers are meeting the needs and expectations of their customers in terms of service quality and reliability.
Information such as customer complaint data, water outage reports, and explanation of any violations of water quality standards must be reported on OAWWA customer service activities.
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