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Journal of Business Studies, Vol. XXXIV, No. 1, April 2013Determinants of Customer Satisfaction on Service Quality of Railway Platforms in Bangladesh: A Study on Chittagong and Dhaka Railway Platforms Belayed

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How to fill out determinants of customer satisfaction

01

Identify the key factors that contribute to customer satisfaction. This can be done through surveys, feedback analysis, and market research.

02

Prioritize the factors based on their importance and impact on customer satisfaction. This can be done by conducting statistical analysis and studying customer preferences.

03

Develop a rating scale or measurement criteria for each determinant. This could be a Likert scale or a 5-point rating system.

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Collect data from customers by using surveys, interviews, or observation methods.

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Analyze the collected data and calculate the average rating or score for each determinant.

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Compare the scores of each determinant and identify the areas of improvement.

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Take necessary actions to improve the determinants with lower scores.

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Monitor the changes in customer satisfaction levels after implementing the improvements.

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Continuously review and update the determinants based on changing customer needs and preferences.

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By understanding the factors that influence customer satisfaction, businesses can identify areas for improvement, enhance their products or services, and ultimately increase customer loyalty and retention.

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