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Hello and welcome to your video training for the introductory training sessions for expert agent and on this video we are looking at personalizing your experts the introductory training program runs live every week it runs at 10 a.m. a Tuesday and then 12 p.m. and Tuesday 10 a.m. Wednesday and then 12 p.m. Wednesday so it is a full module session and there are also four videos available on our YouTube channel as well personalizing your ex-patient what we're going to be looking at on this video is logging into expert agent then personalizing your homepage personalizing your staff profile personalizing your dashboard personalizing your grid and finishing up with getting a technical support first thing we need to think about on this video is getting yourself logged into the expert agent training account and when you do these sessions live with a live trainer you will be doing some practicals and if you wish to do the practicals alongside with this video pausing where necessary then please feel free to do that however you will need to be into the training account for this the training account is there for you to practice in without upsetting your own life data, so it is a perfect idea even if you are just doing the videos to get yourself into the training account so that you aren't upsetting your own life data so the easiest way to get yourself logged into the expert agent training account is to press the Windows key on your keyboard this opens up your Start menu and from the Start menu select Google Chrome now if you don't have Google Chrome the best browser to use is a Firefox after that and then add a push Internet Explorer and safari where possible though please always use chrome expert agent was designed on Chrome it runs the best on Chrome there is a download link on our login page for Chrome or just go through Google and type in Chrome and that will give you the option to download it so where possible always use Chrome so open up Chrome and type directly into the address bar at the top WWW expert agency o UK at the top of the page then you'll get the pink login button and if you click on that one you get the option to log in to expert agent make sure you use the login details that your boss or your superuser will have provided for you, and we cannot give your usernames or passwords out over the phone you can log a support ticket and or somebody can log a support ticket on your behalf to get your password we can only send your password out to the email address we have on file for you so use your username and password then get yourself logged into the system and to get into the training account hover over tools in the top menu and select from the drop-down there my profile on my profile you need to make sure that every screen it down at the left hands every fields down the left-hand side is filled in and then press the add meter training button that will move you into the training account, and you'll see at the top there you have expert agent...
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