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OMB Approval: 12050310 Expiration Date: 05/31/2018Labor Condition Application for Nonimmigrant Workers ETA Form 9035 & 9035E U.S. Department of LaborElectronic Filing of Labor Condition Applications
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Who needs global contact center survey?

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Global contact center surveys are typically needed by businesses or organizations that have contact centers operating on a global scale.
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This can include multinational corporations, global customer service providers, offshore outsourcing companies, and organizations with a distributed customer support infrastructure.
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By conducting global contact center surveys, these entities can gather valuable feedback and insights from a diverse range of customers and customer service representatives across different countries and regions.
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This information can help improve the overall performance and effectiveness of their global contact center operations.
05
Additionally, companies that are planning to expand their contact center operations globally may also need global contact center surveys to assess customer satisfaction and identify areas for improvement before implementing their expansion plans.
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The global contact center survey is a questionnaire that gathers information about contact centers worldwide, including data related to operations, technology, and customer service.
Any company or organization that operates a contact center and wants to contribute to the global survey is required to file the global contact center survey.
To fill out the global contact center survey, companies need to provide accurate and up-to-date information about their contact center operations, technology usage, and customer service practices.
The purpose of the global contact center survey is to collect data from contact centers worldwide to understand industry trends, benchmark performance, and identify areas for improvement.
Companies must report information such as the number of agents, types of communication channels used, average response times, and customer satisfaction metrics on the global contact center survey.
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