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Baggage Policy (on flights from 1 November 2018 onwards)Weight and count limits Baggage weight and count included in the fare may vary pursuant to the price package: Price Package Economy Lite Economy

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How to fill out air passenger rights

01

Step 1: Start by researching the specific air passenger rights that apply to your situation. Each country and airline may have their own regulations and policies.

02

Step 2: Gather all relevant information and documents such as your flight details, tickets, boarding passes, and any receipts or invoices related to expenses incurred due to flight disruptions. This will help support your claim or complaint.

03

Step 3: Familiarize yourself with the compensation and assistance options available under air passenger rights. These can include compensation for delayed or cancelled flights, reimbursement for additional expenses, meal and accommodation provisions, and potential refunds.

04

Step 4: Contact the airline directly to report your issue and seek resolution. Provide them with all necessary details and documentation, and clearly state your rights and desired outcome. Keep records of all communication for future reference.

05

Step 5: If the airline fails to adequately address your concerns or provide compensation, you can consider escalating your complaint to the respective national or regional authority responsible for air travel consumer protection. These organizations can usually be found on official government websites.

06

Step 6: Keep track of any updates or developments regarding your claim or complaint. Follow up with the airline or authority in a timely manner if necessary. Patience and persistence may be required to ensure your rights are upheld.

07

Step 7: If all else fails, and you believe your air passenger rights have been seriously violated, you may consider seeking legal assistance or advice from a consumer rights organization or lawyer specializing in aviation law.

Who needs air passenger rights?

01

Any individual who travels by air and experiences flight disruptions or incidents may need to be aware of air passenger rights.

02

Passengers who encounter issues such as delayed or cancelled flights, denied boarding, lost or damaged luggage, or denied compensation may benefit from knowing and exercising their air passenger rights.

03

Airline passengers who face unfair treatment, discrimination, or other violations of their rights during a flight, such as denial of essential services, may also need air passenger rights for protection and resolution.

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Air travel agencies, travel assistance companies, and legal professionals who deal with air travel-related matters may also need air passenger rights knowledge to guide and assist their clients.

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What is air passenger rights?

Air passenger rights are a set of rules and regulations that protect the rights of passengers travelling by air.

Who is required to file air passenger rights?

Airline companies are required to file air passenger rights.

How to fill out air passenger rights?

Air passenger rights can be filled out by providing relevant information about the flight and passenger details.

What is the purpose of air passenger rights?

The purpose of air passenger rights is to ensure that passengers are treated fairly and compensated in case of flight disruptions or cancellations.

What information must be reported on air passenger rights?

Information such as passenger name, flight details, reason for filing the rights, and contact information must be reported on air passenger rights.

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