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PRIUS CALL Center: AGENTS & SUPERVISOR GUIDEPRIMUS BUSINESS SERVICES CALL Center AGENT & SUPERVISOR USER GUIDE v1.2 20140512PRIMUSBUSINESS.CA1TABLE OF CONTENTS1 About This Document6 6 6 62 Introduction
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CG Primus Call Center is a customer service center that handles inquiries, complaints, and feedback from customers.
Companies or organizations that operate call centers and provide customer service are required to file CG Primus Call Center.
To fill out CG Primus Call Center, companies must provide information on the number of calls received, call resolution time, customer satisfaction ratings, and any complaints or feedback received.
The purpose of CG Primus Call Center is to track and improve customer service quality, address customer concerns, and enhance overall customer experience.
Companies must report the number of calls received, average call resolution time, customer satisfaction ratings, and any complaints or feedback received on CG Primus Call Center.
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