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NIGERIAN COMMUNICATIONS ACT
2003 No. 19
DRAFT CONSUMER CODE OF PRACTICE REGULATIONS 2018
ARRANGEMENT OF REGULATIONS
Regulation
PART
1.
2.
3.SCOPE, APPLICATION AND OBJECTIVES
Scope of Regulations
Application.
Objectives.PART
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01
Read the consumer code of practice thoroughly to understand the guidelines and principles.
02
Identify the specific sections and clauses that are relevant to your business or industry.
03
Ensure that your business operations are in compliance with the code by reviewing your existing policies and procedures.
04
Train your staff on the consumer code of practice and make sure they understand their responsibilities.
05
Implement any necessary changes in your business operations to align with the code's requirements.
06
Regularly review your compliance with the code and make adjustments as needed.
07
Document your compliance efforts and keep records for future reference.
08
Stay updated about any changes or updates to the consumer code of practice and make the necessary modifications to your business practices.
Who needs consumer code of practice?
01
Businesses that have direct interactions with consumers, such as retailers, service providers, and manufacturers.
02
Industries that are regulated by consumer protection laws and require adherence to specific standards.
03
Companies that value transparency, fairness, and ethical business practices.
04
Consumers who want to ensure that businesses they engage with follow a set of guidelines to protect their interests.
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What is consumer code of practice?
Consumer code of practice is a set of guidelines and rules that businesses must follow when dealing with consumers.
Who is required to file consumer code of practice?
Businesses that sell goods or services directly to consumers are required to file consumer code of practice.
How to fill out consumer code of practice?
Consumer code of practice can be filled out by providing information about the business's policies, procedures, and commitments to consumers.
What is the purpose of consumer code of practice?
The purpose of consumer code of practice is to ensure that businesses treat consumers fairly and transparently.
What information must be reported on consumer code of practice?
Information such as refund policies, customer service contact information, and complaint resolution procedures must be reported on consumer code of practice.
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