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COMPLAINT POLICY AND PROCEDURES 96.41 Updated 5/3/18 a. Informal Resolution of a Complaint or Grievance CHAT encourages any organization or individual with concerns regarding services offered by CHAT
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01
Start by opening the Complaint Policy and Procedure document
02
Read the instructions and guidelines provided in the document
03
Begin by providing your personal information such as name, contact details, and address
04
Clearly state the reason for your complaint in a concise and precise manner
05
Provide any supporting evidence or documentation related to your complaint
06
Follow the specified format and structure outlined in the document
07
Make sure to include any relevant dates or timelines associated with your complaint
08
Finish by signing and dating the complaint form
09
Submit the completed complaint form to the designated authority or department as mentioned in the document
10
Keep a copy of the filled-out complaint form for your records

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Anyone who encounters an issue or problem and wishes to file a formal complaint
02
Individuals or organizations seeking resolution for a specific concern
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This document outlines the policy and procedure for filing complaints.
All employees are required to file this document if they have a complaint.
Employees can fill out the document by providing details of their complaint and following the instructions outlined in the policy.
The purpose of this document is to provide a formal process for handling employee complaints.
Employees must report details of their complaint, including the nature of the issue, individuals involved, and any supporting documentation.
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