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City of Norfolk, VirginiaClassification Specification 000104 Adopted: September 2001, Revised: Class Title: Manager of Technical Support and Operations Department: Information Technology Department
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The manager of technical support is responsible for overseeing technical support teams and ensuring that customer issues are resolved in a timely manner.
Companies that provide technical support services are required to designate a manager of technical support.
The manager of technical support should be listed on official company documentation and be responsible for managing all technical support operations.
The purpose of the manager of technical support is to ensure that customers receive timely and effective technical assistance.
The manager of technical support's name, contact information, and responsibilities must be reported.
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