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Republic of the Philippines Department of Transportation and Communications MACTANCEBU INTERNATIONAL AIRPORT AUTHORITY Laplace City, Cebu Philippines Tel. No. (+63 32) 3402486/ Telefax No. (+63 32)

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What is citizen's charter?

A citizen's charter is a document that outlines the commitments and obligations of a government agency or organization towards the citizens.

Who is required to file citizen's charter?

Government agencies and organizations are required to file a citizen's charter.

How to fill out citizen's charter?

To fill out a citizen's charter, the agency or organization must outline its commitments, services, and corresponding timelines for delivery.

What is the purpose of citizen's charter?

The purpose of a citizen's charter is to enhance transparency, accountability, and service delivery of government agencies towards the citizens.

What information must be reported on citizen's charter?

Information such as services offered, service standards, grievance redressal mechanisms, and contact details must be reported on a citizen's charter.

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