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Mediation Skills and Process Training Course (Cantonese) Accredited by HYMNAL 23, 24, 29, 30 & 31 May 2014 9:00am 6:00pm each day Organized by ADR International Limited (In collaboration with the
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How to fill out mediation skills and process

01
Start by understanding the purpose of mediation.
02
Familiarize yourself with the mediation process by researching and reading about it.
03
Identify the key skills required for mediation, such as active listening, effective communication, empathy, and problem-solving.
04
Practice active listening skills by actively focusing on what the parties involved are saying and trying to understand their underlying needs and interests.
05
Learn to ask open-ended questions to encourage parties to express their thoughts and feelings.
06
Develop empathy towards the parties involved by trying to understand their perspectives and emotions.
07
Enhance your communication skills by using clear and concise language, avoiding judgment or blame, and practicing neutrality.
08
Learn different mediation techniques and strategies for conflict resolution.
09
Gain practical experience in mediating conflicts by participating in mock mediation sessions or seeking opportunities to mediate real-life disputes.
10
Continuously refine and improve your mediation skills by seeking feedback, attending training programs, and staying updated with the latest developments in mediation.

Who needs mediation skills and process?

01
Professionals working in conflict resolution fields, such as lawyers, mediators, arbitrators, and counselors.
02
Human resource professionals responsible for managing internal conflicts within organizations.
03
Managers and supervisors who often deal with disputes and conflicts among team members.
04
Individuals who frequently find themselves in conflicts and want to develop skills to resolve them more effectively.
05
Teachers, school counselors, and administrators who handle conflicts among students or between students and parents.
06
Social workers and community organizers working with diverse populations who need to facilitate dialogue and resolve conflicts.
07
Couples and families seeking to improve their communication and resolve conflicts in a peaceful manner.
08
Any individual interested in improving their communication, problem-solving, and conflict resolution skills.
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Mediation skills and process refer to the ability to facilitate discussions and negotiations between conflicting parties in order to reach a resolution.
Individuals who are trained and certified in mediation are required to file their mediation skills and process.
To fill out mediation skills and process, individuals need to provide information about their mediation training, certifications, and experience.
The purpose of mediation skills and process is to provide a neutral and effective way to resolve conflicts and disputes.
Information such as training programs attended, mediation cases handled, certifications obtained, and any relevant experience must be reported on mediation skills and process.
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