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Our complaints code of practice How we listen and respond to complaints April 2019This is our complaints code of practice It explains how you can make a complaint and how well put things right. Please
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01
Start by opening our complaints code document.
02
Read through the document thoroughly to understand the purpose and guidelines for filing a complaint.
03
Begin filling out the necessary details such as your name, contact information, and the date of the complaint.
04
Provide a clear and concise description of the issue or incident that you are filing a complaint about.
05
Include any supporting evidence or documentation that can validate your complaint.
06
Specify any relevant dates, times, or locations associated with the incident.
07
If applicable, provide the names or descriptions of individuals involved in the incident.
08
Follow any specific instructions or requirements outlined in the document, such as signature or witness statements.
09
Review your completed complaint form to ensure all necessary information has been provided and is accurate.
10
Submit the filled-out complaints code document to the designated department or individual responsible for handling complaints.

Who needs our complaints code of?

01
Our complaints code of is needed by anyone who wishes to file a complaint or report an issue within our organization.
02
This could include employees, customers, clients, or any other individuals who have encountered a problem or concern that they want to address formally.
03
Having a complaints code in place ensures that complaints are handled consistently and fairly, and that proper procedures are followed in resolving issues.
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Our complaints code is a set of guidelines and procedures for handling complaints and feedback.
All employees and stakeholders are required to file complaints code.
To fill out our complaints code, individuals can follow the instructions provided and submit their complaints through the designated channels.
The purpose of our complaints code is to ensure that complaints are addressed in a timely and appropriate manner, and to improve overall customer satisfaction.
Information such as the nature of the complaint, date filed, and any relevant details must be reported on our complaints code.
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