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Aston Rowan C of E School Complaints Procedure Introduction 1) The Governors of Aston Rowan C of E Primary School have adopted the following procedure to deal with formal complaints from members of
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01
Familiarize yourself with the complaints procedure - Aston. Read through the documentation provided by Aston and understand the steps involved in the process.
02
Identify the relevant department or person to whom you need to address your complaint. Depending on the nature of your complaint, it could be a specific department or an individual within Aston.
03
Gather all necessary information related to your complaint. This may include any relevant documents, emails, or communication that supports your claim or highlights the issue you are facing.
04
Clearly describe your complaint. Write a detailed account of the problem, providing specific examples and relevant details. Use clear and concise language to explain the situation.
05
Include any supporting evidence. Attach any relevant documents or evidence that can help substantiate your complaint. This could include photographs, receipts, or any other documentation that supports your case.
06
Follow the specified process for submitting the complaint. This may involve submitting it online through a designated portal, sending it via email, or mailing a physical copy to the appropriate address. Make sure to adhere to the instructions provided by Aston.
07
Keep a record of your complaint. Make copies of your complaint and any supporting documents before submitting them. This will serve as your own record and may be useful if any issues arise in the future.
08
Follow up on your complaint. If you haven't received a response within the designated timeframe, consider following up with the relevant department or person to ensure your complaint is being addressed.
09
Be patient and cooperative throughout the process. Recognize that resolving complaints may take time, and maintain open and respectful communication with Aston to help facilitate a resolution.

Who needs complaints procedure - Aston?

01
Students or former students who have experienced issues or problems during their time at Aston University.
02
University staff members who wish to report issues of concern or raise complaints regarding university policies, procedures, or other matters related to their employment.
03
Visitors or external stakeholders who have a legitimate reason to file a complaint against Aston University or its representatives.
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The complaints procedure - aston outlines the process for addressing and resolving complaints within the Aston company.
All employees of Aston are required to file complaints procedure when they have a complaint that needs to be addressed.
Employees can fill out the complaints procedure form online or in person, providing details of the complaint and any supporting evidence.
The purpose of the complaints procedure is to ensure that complaints are addressed promptly and effectively, leading to resolution and improvement within the company.
The complaints procedure should include details of the complaint, the date it occurred, any witnesses, and any relevant evidence.
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