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FOR OFFICE USE ONLY CUSTOMER COMPLAINTS FORM of complaint: Personal Telephonic Origin of complaint: Internal External Date Received: By Facsimile By E-Mail Internet Received by Time Received: Date
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How to fill out complaints form1 - department?
01
Start by reading the instructions provided on the form. Familiarize yourself with the required information and any specific guidelines.
02
Begin by filling out your personal information accurately. This may include your full name, contact details, and any identification numbers or references provided.
03
Next, provide a detailed description of the complaint. Be clear and concise, stating the issue as well as any relevant dates, times, and locations. Use factual language and avoid emotional exaggerations.
04
If applicable, include any supporting documents or evidence that can strengthen your complaint. This could include photographs, receipts, correspondence, or witness statements.
05
Consider adding a section for proposed solutions or desired outcomes. This can help the department understand your expectations and aid in resolving the complaint more effectively.
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Before submitting the form, review it carefully to ensure all the necessary fields have been completed accurately. Make sure your contact details are clearly legible and provide an alternative method of communication if applicable.
Who needs complaints form1 - department?
01
individuals who have encountered a problem or issue with a specific department or its services.
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customers or clients who have received subpar assistance or experienced dissatisfaction with a department's performance.
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employees who wish to raise concerns or report misconduct within their own department or another department.
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stakeholders who have observed violations or breaches of regulations within a department.
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individuals who have followed all appropriate steps for addressing their complaint directly with a department but have not reached a satisfactory resolution.
Remember, the complaints form1 - department is designed to facilitate proper documentation, investigation, and resolution of complaints, ensuring that concerns are addressed in a fair and transparent manner.
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