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SHIP 2017/2018 THEME DISTRICT MUNICIPALITYTable of ContentsPageSection A: Introduction Service Delivery Targets and Performance Indicators The Components of an SHIP The SHIP Concept2 2 2 2MFMA requirement
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01
To fill out service delivery targets, follow these steps:
02
Identify the specific service or deliverable that needs to be targeted.
03
Determine the desired outcome or result for that particular service.
04
Define measurable objectives or benchmarks for the service delivery.
05
Set realistic and achievable targets based on the objectives.
06
Track and monitor progress towards the targets on a regular basis.
07
Make any necessary adjustments or improvements to ensure the targets are met.
08
Evaluate the effectiveness of the targets and make revisions if needed.
09
Communicate the targets to the relevant stakeholders.
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Continuously review and update the targets to align with changing needs and priorities.

Who needs service delivery targets and?

01
Service delivery targets are useful for various entities including:
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- Government agencies that provide public services to ensure effective and efficient delivery.
03
- Non-profit organizations that have service-oriented missions to measure their impact.
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- Private companies that aim to improve customer satisfaction and meet performance standards.
05
- Project managers who need to set clear goals and track progress in meeting project deliverables.
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- Service providers who want to establish accountability and demonstrate value to their clients.
07
- Individuals or teams responsible for delivering specific services or products within an organization.
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Service delivery targets refer to the specific goals or objectives that an organization sets to ensure the delivery of quality services to its stakeholders.
Organizations or agencies responsible for providing services are required to file service delivery targets.
Service delivery targets can be filled out by identifying the specific goals, measures, and timelines for delivering services and documenting progress towards achieving those targets.
The purpose of service delivery targets is to provide a clear roadmap for improving service delivery, enhancing accountability, and measuring performance.
Information such as specific service goals, performance measures, timelines, and progress towards achieving those targets must be reported on service delivery targets.
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