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WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITYRequest For Proposals (Confederal)Help desk Support Services RFP No. 0000040461Date: September 29th, 2017Date:Rev. 09/17Date: SUBJECT: RFP No. 0000040461 Dear
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Helpdesk support services refer to the assistance provided to users, customers, or employees to help resolve technical issues, troubleshoot problems, or answer questions related to products or services.
Companies or organizations that offer products or services with technical support or customer service departments are required to provide helpdesk support services.
Helpdesk support services can be filled out by documenting the details of the assistance provided, including the issue reported, steps taken to resolve it, and any follow-up actions.
The purpose of helpdesk support services is to ensure that users have access to timely and effective assistance with technical issues or questions, ultimately improving customer satisfaction and overall user experience.
Information that must be reported on helpdesk support services includes the date and time of the reported issue, steps taken to resolve it, any feedback received from the user, and any escalation or follow-up needed.
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