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CERTIFIED CONTACT Center MANAGER (CCC)Date : 2nd 4th October 2017 Venue: Distant Hotel, Koala LumpurCertificate of completion awarded by Western Kentucky University (USA). Workshop Description The
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Companies or organizations operating contact centres may require certified contact centre managers to ensure efficient and effective operations.
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Companies seeking to improve the quality of customer service and overall customer experience in their contact centres may prioritize hiring professionals with certified contact centre management skills.
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Certified contact centre manager is a designation given to individuals who have completed a specific training program and demonstrated their proficiency in managing contact centres.
Businesses that operate contact centres are required to have a certified contact centre manager on staff.
To fill out certified contact centre manager, individuals must complete the required training program and pass the certification exam.
The purpose of certified contact centre manager is to ensure that contact centres are managed by qualified individuals who have the necessary skills and knowledge.
Certified contact centre manager must include details of the individual's certification, training, and contact centre management experience.
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