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MANAGING DIFFICULT CUSTOMERS & COMPLAINTS WORKSHOP Date Venue: 11th 12th October 2017 : Distant Hotel, Koala LumpurThis training is PSB SBLKHASWorkshop Description Managing customer relationships
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01
Identify the customer's concerns or complaints and acknowledge them.
02
Remain calm and composed, even if the customer becomes angry or frustrated.
03
Listen actively to the customer's perspective and try to understand their point of view.
04
Empathize with the customer and show that you genuinely care about resolving their issue.
05
Offer potential solutions or alternatives to address the customer's problem.
06
Apologize for any inconvenience caused and take responsibility for the situation.
07
Seek assistance from a supervisor or colleague if necessary.
08
Follow up with the customer after resolving their issue to ensure their satisfaction.
09
Document the encounter for future reference and improvement.

Who needs managing difficult customers ampamp?

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Any individual who interacts with customers regularly.
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Managing difficult customers ampamp involves providing excellent customer service and finding effective solutions to resolve conflicts with challenging customers.
Any individual or organization that deals with difficult customers may need to file managing difficult customers ampamp.
To fill out managing difficult customers ampamp, you can document customer interactions, record any issues or complaints, and implement strategies to improve customer satisfaction.
The purpose of managing difficult customers ampamp is to maintain positive customer relationships, address customer concerns, and improve overall customer experience.
Information reported on managing difficult customers ampamp may include details of customer complaints, resolutions, feedback, and any actions taken to improve customer satisfaction.
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