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News from the South Dakota Auto Dealers AssociationSEPTEMBER 2015Proactive Selling System 2015 training calendar F&I WorkshopService Skills WorkshopLocatIonDateLocatIonDateChicago, IL Minneapolis,
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01
Start by understanding the objective of the service skills workshop.
02
Prepare the necessary materials and resources for the workshop, such as presentations, handouts, and training materials.
03
Create an agenda or lesson plan to outline the topics and activities that will be covered during the workshop.
04
Begin the workshop by introducing yourself and explaining the purpose of the training.
05
Provide an overview of the service skills that will be taught and explain their importance in the context of the organization or industry.
06
Break down the skills into different modules or sections, and present each skill with relevant examples and case studies.
07
Use interactive training techniques, such as role-playing, group discussions, and practical exercises, to engage participants and enhance their learning experience.
08
Allow participants to ask questions and address any concerns or challenges they may have regarding the service skills being taught.
09
Monitor the progress of participants throughout the workshop, provide feedback, and reinforce key concepts and practices.
10
Wrap up the workshop by summarizing the key takeaways and thanking participants for their participation.
11
Follow up with participants after the workshop to provide additional support or resources if needed.

Who needs service skills workshop?

01
Customer service representatives and employees who directly interact with customers on a regular basis.
02
Sales professionals who want to enhance their customer relationship and communication skills.
03
Managers and supervisors who oversee customer service teams and want to improve their team's performance.
04
Small business owners who want to provide better customer experiences and build strong customer loyalty.
05
Individuals who are interested in pursuing a career in customer service or hospitality industry.
06
Organizations or industries where customer satisfaction is a top priority, such as hotels, restaurants, retail stores, and call centers.
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A service skills workshop is a training session or program designed to improve the customer service skills of employees.
Employees who are involved in customer service roles are often required to participate in service skills workshops.
Service skills workshops typically involve attending training sessions, participating in exercises or role plays, and discussing best practices for customer service.
The purpose of a service skills workshop is to enhance the quality of customer service provided by employees, leading to increased customer satisfaction and loyalty.
Information reported on a service skills workshop may include attendance records, feedback from participants, and any changes in behavior or performance observed after the training.
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