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Item 14.062/15, ATT A, Page 1 of 28Unreasonable Complainant Conduct
Model Policy
Background
In 2006 the Australasian Parliamentary Ombudsman began a collaborative project on Managing Unreasonable
Complainant
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How to fill out unusually persistent complainants against

How to fill out unusually persistent complainants against
01
Begin by carefully listening to the complainant's concerns and acknowledging their frustration.
02
Gather all relevant information and documentation related to the complaint.
03
Review any previous interactions or attempts to resolve the complaint to identify any underlying issues or patterns.
04
Provide a clear and concise explanation of the company's policies and procedures related to the complaint.
05
Offer potential solutions or options for resolving the complaint, considering any legal or ethical limitations.
06
Maintain open lines of communication throughout the process, keeping the complainant updated on any progress or next steps.
07
Document all interactions, including dates, times, and details of conversations or actions taken.
08
If necessary, escalate the complaint to a higher authority or seek legal advice, as appropriate.
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Follow up with the complainant after the resolution to ensure their satisfaction and address any remaining concerns.
10
Continuously evaluate and improve complaint handling processes to prevent similar issues in the future.
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Organizations or businesses that encounter unusually persistent complainants may need to handle such complaints meticulously.
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What is unusually persistent complainants against?
Unusually persistent complainants are typically filed against individuals who consistently make frivolous or unfounded complaints.
Who is required to file unusually persistent complainants against?
Usually organizations or individuals who have been subjected to repeated frivolous or unfounded complaints are required to file unusually persistent complainants.
How to fill out unusually persistent complainants against?
Unusually persistent complainants can be filled out by providing detailed information about the repeated frivolous complaints, including dates, incidents, and any evidence to support the claim.
What is the purpose of unusually persistent complainants against?
The purpose of unusually persistent complainants is to address and deter the filing of frivolous or unfounded complaints by certain individuals or organizations.
What information must be reported on unusually persistent complainants against?
Information such as the nature of the complaints, dates of the complaints, any evidence provided, and the impact of the repeated complaints must be reported on unusually persistent complainants.
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