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INDUSTRIAL BUSINESS CONFERENCE 2018ECOMMERCE AND SMEs, A DEFINITE WAY FORWARD 12 APRIL 2018 9 AM MULTIPURPOSE HALL, STAR SUNG AI LONG CAMPUSES(inclusive of 6% GST)Student RM 80.00 STAR's Alumni RM

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How to fill out customer service excellence

01

Start by understanding the needs and expectations of your customers.

02

Train your customer service representatives to be knowledgeable, efficient, and empathetic.

03

Develop clear communication channels for customers to reach out and receive support.

04

Handle customer complaints and issues promptly and effectively.

05

Continuously gather feedback from customers to improve your customer service processes.

06

Provide personalized and exceptional service to each customer.

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Strive for consistency in delivering customer service excellence.

08

Recognize and reward outstanding customer service performance within your team.

Who needs customer service excellence?

01

Customer service excellence is needed by all businesses, regardless of their size or industry. Every organization that interacts with customers, whether they are individuals or other businesses, can benefit from delivering exceptional customer service. It helps build trust, loyalty, and a positive brand reputation, leading to increased customer satisfaction and repeat business.

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What is customer service excellence?

Customer service excellence is the delivery of high-quality service to customers that exceeds their expectations.

Who is required to file customer service excellence?

Companies or organizations that provide customer service are required to file customer service excellence.

How to fill out customer service excellence?

Customer service excellence can be filled out by carefully documenting and reporting all interactions with customers.

What is the purpose of customer service excellence?

The purpose of customer service excellence is to ensure that customers receive the best possible service and have a positive experience.

What information must be reported on customer service excellence?

Information such as the number of customer inquiries, complaints, resolutions, and feedback must be reported on customer service excellence.

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