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STATE OF MICHIGAN RUTH Johnson, SECRETARY OF STATEDEPARTMENT OF STATE LANSINGOctober 17, 2016 David Fowler 2805 135 1h Avenue Hersey, Michigan 49639 Dear Mr. Fowler: The Department of State (Department)
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SOS - resolved complaints refers to complaints that have been successfully resolved to the satisfaction of the customer.
Businesses or organizations that receive complaints from customers and successfully resolve them are required to file SOS - resolved complaints.
To fill out SOS - resolved complaints, businesses need to provide details of the complaint, steps taken to resolve it, and confirmation of customer satisfaction.
The purpose of SOS - resolved complaints is to track and document complaints received by businesses and ensure they are resolved effectively.
Information such as the nature of the complaint, date received, actions taken to resolve it, and confirmation of customer satisfaction must be reported on SOS - resolved complaints.
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