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Get the free Buyer wants to return item -returns not accepted item - eBay

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EASY RETURNS Need to return an item? Please review this return policy checklist to help us process your return as quickly as possible. You can view our entire return and exchange policy and get more
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How to fill out buyer wants to return

01
Assess the reason for the buyer's want to return.
02
Verify if the return is eligible based on your return policy.
03
Request the buyer to provide the necessary information, such as order details and reason for return.
04
Provide the buyer with a return authorization number or label, if applicable.
05
Instruct the buyer on how to properly package the item for return.
06
Specify the return shipping address, along with any additional requirements or instructions.
07
Advise the buyer on the preferred shipping method and any associated costs, if applicable.
08
Communicate the expected timeline for processing the return and issuing a refund or replacement.
09
Follow up with the buyer to ensure the return is received and resolved satisfactorily.
10
Update your records and inventory accordingly.

Who needs buyer wants to return?

01
Any seller or business that sells products or services online and has a return policy in place.
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Buyer wants to return refers to a request made by a customer to return a purchased item for a refund or exchange.
The buyer or customer who wishes to return a purchased item is required to file a buyer wants to return request.
To fill out a buyer wants to return request, the buyer typically needs to provide details such as order number, reason for return, and any other requested information by the seller or store.
The purpose of buyer wants to return is to allow customers to return items that they are not satisfied with or that are defective, in exchange for a refund or replacement.
Information such as order number, reason for return, purchase date, product condition, and any other relevant details must be reported on a buyer wants to return request.
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