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Event Planning Guide1950 Eisenhower Boulevard Fort Lauderdale, FL 33316 Phone: 954.765.5900 Fax: 954.763.9551 www.ftlauderdalecc.comGreetings from the General Manager Dear Valued Customer and Guest:
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01
Greet customers as they enter the establishment and inquire about their needs.
02
Provide information and answer any questions customers may have about the establishment, services, or products.
03
Assist customers in making reservations, bookings, or purchases.
04
Handle customer complaints or concerns in a professional and courteous manner.
05
Maintain a clean and organized work area.
06
Process payments and handle cash transactions accurately.
07
Keep track of customer preferences, special requests, and important information for future reference.
08
Maintain a positive and friendly attitude towards all customers, ensuring a pleasant experience for everyone.
09
Collaborate with other team members and departments to provide comprehensive customer service.
10
Follow company policies and procedures to ensure consistency and quality in customer service.
Who needs guest services associate customer?
01
Guest services associate customer is needed by establishments that provide customer service to guests or customers. This may include hotels, resorts, restaurants, retail stores, entertainment venues, and other similar establishments. Guest services associates help ensure a positive and satisfactory experience for customers by assisting with their needs, answering their questions, and providing necessary information or services. They play a crucial role in enhancing customer satisfaction and loyalty.
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