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National Center for Advancing Translational Sciences Office of Rare Diseases Research and National Human Genome Research Institute, National Institutes of Health Genetic and Rare Diseases Information

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What is customer satisfaction survey of?

Customer satisfaction survey is a tool used to measure the satisfaction levels of customers in regards to products or services.

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Businesses or organizations that want to gather feedback from their customers are required to file customer satisfaction surveys.

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Customer satisfaction surveys can be filled out online, through mail, or in person. They typically consist of a series of questions rating various aspects of the product or service.

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The purpose of customer satisfaction surveys is to gather feedback from customers in order to improve products or services and increase customer loyalty.

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Customer satisfaction surveys typically require customers to rate their overall satisfaction, likelihood to recommend, and specific aspects of the product or service.

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