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What is mapping form customer journey?

Mapping form customer journey is a document that outlines the steps a customer takes from initial contact with a company to the final purchase of a product or service.

Who is required to file mapping form customer journey?

All companies that have customers and engage in any form of marketing or sales activities are required to file mapping form customer journey.

How to fill out mapping form customer journey?

Mapping form customer journey can be filled out by documenting each touchpoint a customer has with the company, analyzing the customer's actions and emotions at each stage.

What is the purpose of mapping form customer journey?

The purpose of mapping form customer journey is to understand the customer's experience, identify pain points, and improve overall customer satisfaction and loyalty.

What information must be reported on mapping form customer journey?

Information such as customer demographics, touchpoints, emotions, actions, and feedback must be reported on mapping form customer journey.

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