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Making a Complaint June 2012 A member of the Together Housing Group Making Complaint Our aim is to provide good service to meet the needs of our tenants, leaseholders and other customers. This leaflet
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How to fill out a making complaint?

01
Start by gathering all necessary information: Before filling out a complaint, make sure you have all the relevant details such as the date, time, and location of the incident, as well as any supporting documents or evidence.
02
Clearly state the issue or problem: Begin your complaint by clearly and concisely describing the issue or problem you encountered. Use specific and factual language to avoid any confusion.
03
Provide a timeline: If applicable, include a timeline of events leading up to the incident you are complaining about. This will help provide context and show that you have a valid reason for making the complaint.
04
Include any supporting evidence: If you have any documents, photographs, or other evidence that supports your complaint, make sure to include them. This can add credibility to your claim and help the recipient understand the severity of the issue.
05
Be polite and professional: Even if you are angry or frustrated, it is important to maintain a polite and professional tone throughout your complaint. Avoid using offensive or disrespectful language that may undermine your credibility.
06
Clearly state your expectations: Clearly outline what you expect as a resolution to your complaint. Whether it is a refund, a replacement, or an apology, make your expectations clear so that the recipient knows what is required to resolve the issue.

Who needs making a complaint?

01
Consumers: If you have received poor service, a defective product, or have been a victim of fraudulent practices, you may need to make a complaint to hold the responsible party accountable and seek resolution.
02
Employees: If you are facing workplace harassment, discrimination, or any other form of mistreatment, making a complaint can help address and resolve these issues.
03
Students: In educational institutions, students may need to make a complaint about various issues such as unfair grading practices, bullying, or inadequate facilities to ensure a conducive learning environment.
Remember, making a complaint is a way to express your dissatisfaction and seek resolution. By following the correct process and providing all the necessary information, you increase the likelihood of your complaint being taken seriously and resolved satisfactorily.
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Making complaint is the act of formally expressing dissatisfaction or raising a concern about a particular issue or situation.
Anyone who has experienced or witnessed an issue that they believe warrants a complaint is required to file making complaint.
Making a complaint typically involves providing a detailed description of the issue, including relevant details and any supporting documentation.
The purpose of making a complaint is to address and resolve issues or concerns in a formal manner, in order to seek resolution or justice.
Information such as the nature of the complaint, individuals involved, date and location of the incident, and any other relevant details should be reported on making complaint.
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