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Complaints Policy Complaints PolicyIntroduction Great Places Housing Group (GPG) are committed to providing our customers with high quality services, and we want to know if we have got something wrong
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To fill out a complaints policy, follow these steps:
02
Start by clearly stating the purpose of the complaints policy.
03
Include information about who can make a complaint and how they can do so.
04
List the steps that will be taken to address and resolve complaints.
05
Clearly state the timeline for addressing complaints and keeping the complainant informed.
06
Include information about confidentiality and protection of the complainant's identity.
07
Provide contact details for the person or department responsible for handling complaints.
08
Mention any additional resources or support available for complainants.
09
Make sure the policy is easily accessible to all relevant parties.

Who needs complaints policy - great?

01
Complaints policy is needed by any organization or institution that wants to effectively handle and manage complaints from its stakeholders. This includes businesses, educational institutions, healthcare facilities, government agencies, non-profit organizations, and more. Having a complaints policy in place ensures transparency, fairness, and accountability in addressing and resolving complaints.
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A complaints policy outlines the procedure for individuals to make complaints or raise concerns within an organization.
All organizations, especially those in regulated industries, are required to have a complaints policy in place.
To fill out a complaints policy, organizations should clearly outline the process for submitting complaints, the steps for investigating complaints, and the resolution process.
The purpose of a complaints policy is to provide a formal framework for addressing and resolving complaints in a fair and timely manner.
Complaints policy should include information on how complaints are handled, who is responsible for responding to complaints, and how confidentiality is maintained.
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