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DocuSign Envelope ID: 260AD3AE2C7E4B8FA3E9FC122E7D7E0ADIRTSO4033 Appendix Service Level Agreement (SLA) for Customer Name by Doc Technologies, Inc. Effective Date:Approval (By signing below, all Approvers
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Service Level Agreement (SLA) is a contract between a service provider and a customer that specifies the level of service expected.
Service providers and their customers are required to file Service Level Agreements (SLAs) to ensure clarity on the services being provided.
Service Level Agreements (SLAs) can be filled out by specifying the services to be provided, the expected level of service, and any penalties for non-compliance.
The purpose of Service Level Agreements (SLAs) is to define the level of service expected, the responsibilities of both parties, and to provide a basis for measuring performance.
Service Level Agreements (SLAs) should include information on the services provided, performance metrics, penalties for non-compliance, and dispute resolution procedures.
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