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Current Status: ActivePolicyStat ID: 3068356Issue Date: 09/1997 Review Date: 07/2016 Revised Date: 02/2016 Next Review: 07/2017 Owner: Theresa Holbrook: Patient Financial Services Manager Policy Area:
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Billing and collections policy is a set of guidelines and procedures that govern how a company bills its customers and collects payments from them.
All companies that engage in billing customers and collecting payments are required to have a billing and collections policy.
To fill out a billing and collections policy, companies should outline their procedures for billing customers, collecting payments, handling delinquent accounts, and resolving disputes.
The purpose of billing and collections policy is to ensure that companies have clear guidelines in place for billing customers and collecting payments, in order to maintain healthy cash flow and minimize bad debt.
Billing and collections policy should include information on billing procedures, payment terms, collection practices, dispute resolution processes, and delinquency policies.
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