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Enterprise GIS
Service Level Agreement
Version 4
10/18/2018Document History
Version
1
2
2
3
41/20Date
06/23/15
01/23/17
04/24/17
09/18/17
10/18/18Description
Final Version 1
Updated to v2 for FY1617
Revised
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What is service level agreement sla?
Service Level Agreement (SLA) is a contract between a service provider and a customer that defines the level of service expected from the service provider.
Who is required to file service level agreement sla?
Service providers are required to file a Service Level Agreement (SLA) with their customers or clients.
How to fill out service level agreement sla?
To fill out a Service Level Agreement (SLA), both the service provider and the customer need to mutually agree upon the terms and conditions of the agreement.
What is the purpose of service level agreement sla?
The purpose of a Service Level Agreement (SLA) is to clearly define the level of service that the service provider will deliver to the customer, including metrics, responsibilities, and expectations.
What information must be reported on service level agreement sla?
A Service Level Agreement (SLA) typically includes information about the services provided, performance metrics, responsibilities of the parties involved, and procedures for resolving disputes.
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