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What is call centre audit checklist?
The call centre audit checklist is a list of criteria and standards used to evaluate the performance and operations of a call centre.
Who is required to file call centre audit checklist?
Call centre managers or supervisors are typically required to file the call centre audit checklist.
How to fill out call centre audit checklist?
The call centre audit checklist can be filled out by recording observations, ratings, and comments based on the criteria and standards provided.
What is the purpose of call centre audit checklist?
The purpose of the call centre audit checklist is to ensure that the call centre is operating efficiently, effectively, and meeting performance standards.
What information must be reported on call centre audit checklist?
Information such as call quality, customer service metrics, agent performance, and adherence to policies and procedures must be reported on the call centre audit checklist.
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