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STATE OF MARYLAND ADMINISTRATIVE OFFICE OF THE COURTS PROCUREMENT, CONTRACT AND GRANT ADMINISTRATION 2003 C COMMERCE PARK DRIVE ANNAPOLIS, MD 21401 REQUEST FOR PROPOSALS (RFP) FOR User and Technical

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What is user and technical support?

User and technical support refers to the assistance provided to users or customers in resolving technical issues or problems with a product or service.

Who is required to file user and technical support?

Anyone providing products or services that require technical support is required to file user and technical support.

How to fill out user and technical support?

User and technical support can be filled out by documenting the technical issues reported by users, the actions taken to resolve them, and the outcomes.

What is the purpose of user and technical support?

The purpose of user and technical support is to ensure that users have a positive experience with a product or service by addressing any technical problems they may encounter.

What information must be reported on user and technical support?

Information such as user complaints, technical issues, resolutions, and follow-up actions must be reported on user and technical support.

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