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CHAPTERS CONTENTS A. INTRODUCTION....... 2 B. ELIGIBILITY VERIFICATION ........................................................................................... 3 EVS/Interactive Voice Response
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01
Dial the phone number for the EVSIVR system.
02
Listen to the prompt and follow the instructions carefully.
03
Use the keypad on your phone to enter the required information or make selections.
04
Speak clearly and follow any voice prompts if there is a speech recognition feature.
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Complete all the necessary steps and provide accurate information.
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Review and verify the information before submitting the response.
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Hang up the call once you have successfully filled out the EVSIVR.

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EVSInteractive Voice Response (EVSIVR) is useful for businesses or organizations that receive a high volume of phone calls and need an efficient way to handle customer inquiries, provide automated services, or collect data without the need for live agents. It can be beneficial for customer service departments, call centers, government agencies, healthcare providers, financial institutions, and companies that conduct surveys or polls over the phone.
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EVS interactive voice response (EVSIVR) is a technology that allows users to interact with computer systems using voice commands or touch-tone telephone keypad entries.
Companies that provide interactive voice response services are required to file EVSIVR.
EVSIVR can be filled out electronically through the designated platform provided by the regulatory body.
The purpose of EVSIVR is to monitor and regulate interactive voice response services to ensure compliance with industry standards and regulations.
Information such as the number of calls processed, call completion rates, and any service disruptions must be reported on EVSIVR.
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