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COMPLAINTS POLICYReference:
Issue Number:
Issue Date:
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Approved by:Delta/EM/DM
3.0
September 2018
September 2019
Trust BoardCONTENTS
1.ROLES AND RESPONSIBILITIES ...................................................................................................................
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01
To fill out the complaints policy on hthacademy.org.uk, follow these steps:
1. Visit the website hthacademy.org.uk.
02
Navigate to the 'Complaints Policy' section of the website.
03
Read the information provided about the complaints policy to understand its purpose and guidelines.
04
Identify the relevant sections of the complaints policy that are applicable to your situation.
05
Fill out the required information in each section of the complaints policy form. This may include personal details, the nature of the complaint, date and time of the incident, and any supporting evidence.
06
Review the filled out complaints policy form for accuracy and completeness.
07
Submit the completed complaints policy form as instructed on the website. This may involve clicking a 'submit' button or sending the form via email.
08
Wait for confirmation of receipt or any additional instructions from hthacademy.org.uk regarding the complaint.
Who needs complaints policy - hthacademyorguk?
01
Anyone who has a complaint or grievance related to hthacademy.org.uk may need to refer to the complaints policy.
02
This can include students, parents/guardians, staff members, or any other individuals who have interacted with hthacademy.org.uk and wish to address a concern or issue.
03
The complaints policy ensures an appropriate procedure is followed in handling and resolving complaints, promoting fairness and transparency.
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