Get the free CIC VoiceXML Integration with Nuance Dialog Modules Versions 6.1/6.1.3 Development A...
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Reconnect
2019 R2
Generated:
29April2019
Content last updated:
23October2018
See Change Log for summary of
changes. CIC Voice XML Integration
with Nuance Dialog Modules
Versions 6.1/6.1.3
Development
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How to fill out cic voicexml integration with
How to fill out cic voicexml integration with
01
Start by creating a new VoiceXML application in your CIC system.
02
Define the main VoiceXML document that will serve as the entry point for the integration.
03
Configure the necessary VoiceXML elements and prompts to guide the caller through the desired process.
04
Set up any required voice recognition or touch-tone input capabilities to capture user responses.
05
Integrate the CIC system with any backend systems or databases needed to process the caller's requests.
06
Test the integration thoroughly to ensure all VoiceXML interactions are working as intended.
07
Deploy the VoiceXML integration to your telephony infrastructure and make it available for callers to use.
08
Monitor and maintain the integration to address any issues or make improvements as needed.
Who needs cic voicexml integration with?
01
Any organization or business that wants to provide automated phone-based services can benefit from CIC VoiceXML integration.
02
Examples include customer support hotlines, appointment scheduling systems, interactive voice response (IVR) systems, and more.
03
By integrating CIC with VoiceXML, these organizations can offer self-service options to callers, reduce call volumes, and improve overall efficiency.
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