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Visual Overextend IVR to smart devices. Now you can expand the Interactive Voice Response (IVR) experience by providing visually guided menus on your website or on your customers smartphone. Highlights
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How to fill out genesys visual ivr

01
To fill out Genesys Visual IVR, follow these steps:
02
Start by identifying the specific IVR application you want to create or modify.
03
Use Genesys Composer to design the call flow of the IVR application. Composer allows you to visually create and modify IVR call flows using a drag-and-drop interface.
04
Define the prompts and actions for each step in the call flow. Prompt actions can include playing audio files, collecting digits or speech from callers, performing database lookups, and more.
05
Configure routing and handling mechanisms for different call scenarios, such as routing a call to a specific agent or queue based on caller input.
06
Test and validate the IVR application using Genesys Test Cases or other testing tools.
07
Deploy the IVR application to your Genesys environment and connect it to your telephony infrastructure.
08
Monitor and analyze the performance and effectiveness of the IVR application using Genesys reporting and analytics tools. Make adjustments and improvements as needed.

Who needs genesys visual ivr?

01
Genesys Visual IVR is useful for businesses and organizations that want to provide a visual and interactive IVR experience to their callers.
02
Some specific use cases where Genesys Visual IVR can be beneficial include:
03
- Companies with complex IVR call flows that require visual representation for better understanding and management.
04
- Organizations that want to enhance their customer experience by offering a visually appealing and user-friendly IVR interface.
05
- Businesses that want to automate and streamline their customer interactions through self-service options.
06
- Contact centers that handle high call volumes and want to optimize their IVR systems for efficient call routing and resolution.
07
Overall, Genesys Visual IVR can benefit any organization that wants to deliver a modern and interactive IVR experience to their customers.
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Genesys Visual IVR is a technology that allows customers to interact with a company's IVR system using visual elements on their mobile device.
Companies that utilize Genesys Visual IVR technology are required to file information about its implementation and usage.
To fill out Genesys Visual IVR, companies need to report details about the technology, its purpose, and how customers can interact with it visually.
The purpose of Genesys Visual IVR is to provide customers with a more intuitive and interactive experience when using an IVR system.
Companies must report on how Genesys Visual IVR is implemented, its functionality, and how it benefits customer interactions.
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