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SURVEY HANDBOOK NHS MATERNITY SURVEY 2018Last updated: 26th February 20182018 Care Quality Commission. All Rights Reserved. Survey Coordination Centrematernity survey coordination.compel: + 44 (0)
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Begin by collecting important information about the patient such as their name, contact details, and identification number.
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Provide a section for the patient to write their feedback or comments about their experience with the healthcare provider or facility.
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Include a rating scale or questionnaire for the patient to rate various aspects of their experience, such as the quality of care, communication, and wait times.
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If applicable, ask the patient to provide details about any specific incidents or interactions that stood out to them.
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Make sure to include a section for the patient to suggest any improvements or recommendations for the healthcare provider or facility.
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Provide clear instructions on how the patient can submit the feedback form, whether it is through an online portal, email, or in person.
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Follow up with the patient if necessary to address their concerns or thank them for their feedback.

Who needs patient feedback and form?

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Patient feedback and forms are needed by healthcare providers and facilities to gather valuable insights and opinions from their patients.
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Healthcare organizations use patient feedback to evaluate the quality of care and services they provide, identify areas for improvement, and address any concerns or issues raised by patients.
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Additionally, patient feedback can help healthcare providers understand patient satisfaction levels, measure patient outcomes, and make informed decisions to enhance patient experiences and outcomes.
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Regulatory bodies and accreditation agencies may also require healthcare providers and facilities to collect and report patient feedback as part of their quality assessment and improvement processes.
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