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Name : Date : 1re BTN Hospitality lessonProcedure sheet CHECK IN WITH BOOKING Who: Receptionist BeforeDuring Check : the reservation list, reservation forms and the carded Have to know the availabilities
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Start by creating a lesson plan that outlines the objectives, topics, and activities for the hospitality lesson. This will help you stay organized and ensure that you cover all the necessary content.
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Begin the lesson by introducing the concept of hospitality and its importance in various industries such as hotels, restaurants, and tourism. Provide examples and real-life scenarios to make the lesson more engaging.
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Discuss the different skills and qualities required to excel in the hospitality industry. These may include communication skills, customer service, problem-solving, and teamwork.
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Incorporate interactive activities and role-playing exercises to practice and reinforce the skills taught in the lesson. This can include simulated scenarios where students have to handle difficult guests or resolve service-related issues.
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Utilize multimedia resources such as videos, case studies, and guest speakers to enhance the learning experience and expose students to real-life situations in the hospitality industry.
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Assess the students' understanding and progress through quizzes, group discussions, or individual assignments. Provide constructive feedback and offer additional support if needed.
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Conclude the lesson by summarizing the key takeaways and connecting them to future career opportunities in the hospitality industry. Encourage students to continue learning and developing their skills in this field.

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Individuals aspiring to work in the hospitality industry, whether it be in hotels, restaurants, event planning, or tourism.
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